NEW REFUNDABLE BOOKING POLICY

Secure your booking funds with our included premium service offered by RefundProtect for any order made after July 16th, 2020

 

100% refund through REFUND PROTECT up to 60 days after the tour

By choosing the refundable booking option on the checkout page, you are guaranteed 100% refund of the cost of your tour.

Cases that give you 100% eligibility:

  • Sickness, accident, injury
  • Proof of positivity to Covid-19, your own or immediate relative
  • Public Transport Failure
  • Private vehicle failure
  • Emergency Services recall
  • Home emergency
  • Immediate relative sickness
  • Pre-existing medical conditions
  • And many more…

Read more in the Terms & Conditions listed here by our partner RefundProtect for your 100% refund up to 60 days after the day of the tour.

Please read carefully on how to redeem your 100% refund if you need to cancel your tour or have been unable to attend. The process is simple and seamless and can be done up to 60 days after the day of the tour on this link by using the LVO-number on your reservation (example: LVO-1234).

90% refund through LIVTOURS for any other reason up to 72 hrs before the time of the tour

For any other reason not covered by RefundProtect you can request your refund directly through LivTours up to 72 hrs before the commencement time of the tour.

 

Travel Credit

Up to 72 hrs before the commencement time of the tour, you may also request travel credit to use in the future (no expiration) for any of our destinations. After your request, LivTours will generate a gift card of the value of purchase which you can use next time you purchase on any of our websites.

Procedure

In order to ensure effective processing of your cancellation, we please ask you to alert LivTours of your cancellation request exclusively via email (booking@livtours.com).

 

SAVE 10% AND CHOOSE OUR NON REFUNDABLE POLICY!

Get 10% off your tour’s cost and opt for a non-refundable policy for each tour/experience/transfer you are purchasing. Services purchased with a non-refundable policy, cannot be cancelled or amended under any circumstance. Requests of cancellations will result in a loss of the entirety of the funds utilized for that tour/experience/transfer.

 

AMENDMENTS

Your tour/s can be amended up to 72 hrs prior to commencement time, are dependent on availability and may be subject to a fee when tickets have already been purchased. If you wish to reschedule a tour, please send us an email to booking@livtours.com. No other form of communication will be accepted.

 

VOUCHERS REQUESTED IN 2020

For all bookings made up to July 14th, 2020 who received a voucher with no expiration date that has yet to be redeemed, please contact booking@livtours.com when ready to plan your new vacation, make reference to your LVO order number and communicate new desired dates.

 

GENERAL NOTIONS:

WEATHER

Tours and Experiences will always run with all weather conditions. Minor variations of the itinerary may occur to accommodate safety and security of our clients. This will not entitle the customer to any sort of refund.

CANCELLATION POLICY CHANGES

The terms of this cancellation policy may change at the LivItaly Tour’s discretion.

Latest update July 17th, 2020

If not all your questions have been answered, please feel free to also read our FAQ and Terms & Conditions pages.