NEW REFUNDABLE BOOKING POLICY

Secure your booking funds with our included premium service offered by RefundProtect for any order made after July 16th, 2020

 

REFUNDABLE BOOKING

By choosing the refundable booking option on the checkout page, you are agreeing to all Terms & Conditions listed here. Please read carefully on how to redeem your refund if you need to cancel your tour or have been unable to attend. The process is simple and seamless and can be done up to 60 days after the day of the tour on this link by using the LVO-number on your reservation (example: LVO-1234). LivTours is not responsible for refunding cancelled tours.

In order to ensure effective processing of your cancellation, we please ask you to alert LivTours of your cancellation request exclusively via email (booking@livtours.com).

 

AMENDMENTS

Amendments to tours can be made up to 24 hours prior to commencement time of the tour, are dependent on availability and may be subject to a fee when tickets have already been purchased and are non-refundable. If you wish to reschedule a tour, please send us an email to booking@livtours.com. No other form of communication will be accepted to request amendments to your tour.

 

SAVE MONEY AND CHOOSE OUR NON-REFUNDABLE POLICY!

 

You can opt for a non-refundable policy in order to get a discounted rate of each tour/experience/transfer you are purchasing. Services purchased with a non-refundable policy, cannot be cancelled or amended under any circumstance. Requests of cancellations or amendments will result in a loss of the entirety of the funds utilized for that tour/experience/transfer.

 

COVID-19 POLICY

Updated March 25th, 2020 and applies to all bookings made up to July 14th, 2020

 

In order to protect the survival of our small family business and the travel industry as whole, strongly affected by this situation, as of the night of March 17th 2020, the Italian government has granted all tour operators, travel agencies, museums, transportation vectors and hotels to proceed with credit vouchers, with expiration on the 31st of December 2020 of the same amount of original reservations instead of refunds, which could suddenly lead to a default of the entire Italian tourism industry. Please read pag. 48, article 88 of the Gazzetta Ufficiale of the 17th of March https://www.gazzettaufficiale.it/eli/id/2020/03/17/20G00034/sg.

This exceptional situation, the strict procedures put in place, and the extraordinary measures wanted by our government are now legally giving us a chance to prioritize survival, the jobs of our employees, tour guides and suppliers.

This means that the previous Cancellation Policy, which you agreed upon when booking, as of March 17th can, formally and legally be changed by our governmental measures.

While Kristin and I have been trying to continue to process refunds after this law, we started finding ourselves in the middle of a contingency. Our suppliers (from ticket venues to museums and archeological sites, all the way through to car services, train companies and more) started applying the above stated law, and we rapidly found ourselves receiving travel credit for an undetermined client but having to refund our client’s requests. In a matter of days, this would have sent us bankrupt and destroyed LivTours completely.

Of course, we understand the frustration that this may cause, and can also relate to the financial impact this may be having on you, and, while we are confident you understand and support us, we want to make the best out of this situation and offer you, in our opinion, the best outcome and advantages we are able to:

We will eliminate the expiration date set by the government and make your voucher/travel credit open-dated and available for infinity
With that credit you can have access to the same tour (even if prices may increase in years to come) or similar tours of same retail value anywhere in Europe (we offer tours all over Italy, Barcelona, Paris, London and more)
You can give the travel credit to family, friends, or whomever you think will be using it before you. This means the name can easily be changed at your convenience.
You can modify and amend your desired travel date whenever and however you wish, for as many times as you wish.

How will this work?

When you are ready to officially cancel your current reservation, we will amend your booking for a “fake” date to next year same time. This is purely done to move you from this year’s events and not confuse our guides, ticketing and suppliers. You will then have plenty of time to reschedule, change, or gift your tour for as long as you wish.

Please feel free to call (+39 335 156 9642) or email (angelo@livtours.com) for any further clarification or question.

 

GENERAL NOTIONS:

WEATHER

Tours and Experiences will always run with all weather conditions. Minor variations of the itinerary may occur to accommodate safety and security of our clients. This will not entitle the customer to any sort of refund.

CANCELLATION POLICY CHANGES

The terms of this cancellation policy may change at the LivItaly Tour’s discretion.

Latest update July 17th, 2020

If not all your questions have been answered, please feel free to also read our FAQ and Terms & Conditions pages.