This cancellation policy applies to all tours, experiences and transfers booked on www.livitaly.com
LivItaly Tours must be advised of cancellations in written (info@livitaly.com) or by phone directly to (+39) 335 156 9642.

Cancellation fee

In order to continue to maintain our exclusive small group tour size of max 6 participants, continue to hire top-rated guides and guarantee departure of all our experiences, cancellations and amendments are subject to cancellation fees that may vary depending on the tour or experience booked and are at the discretion of LivItaly Tours. The fee is not refundable unless the booking is cancelled due to a fault on LivItaly Tours part, in which case there will be an assessment done on a case by case basis with regards to any change of our refund policy.

Small Group Tours Tours and Experiences

  • Cancellations made more than 72 hours before the scheduled starting time: Full refund (except the cancelation fee).
  • Cancellations made less than 72 hours before the scheduled starting time: No refund
  • Under no circumstance, LivItaly Tours will refund for a late arrival due to flight delays/cancellation, train delays/cancellation, or traffic jam and public transportation strikes.
Private Tours and Experiences:
  • Cancellations made more than 7 days before the scheduled starting time: Full refund (except the cancelation fee).
  • Cancellation made less than 7 days before the scheduled starting time: No refund.
  • Under no circumstance, LivItaly Tours will refund for a late arrival due to flight delays/cancellation, train delays/cancellation, or traffic jam and public transportation strikes.

Transfers

  • Transfer cancellations made up to 72 hours before scheduled pickup time: Full refund (except the cancelation fee).
  • Transfer cancellations made less than 72 hours before scheduled pickup time: No refund
  • Under no circumstance, LivItaly Tours will refund for a late arrival due to flight delays/cancellation, train delays/cancellation, or traffic jam and public transportation strikes.

No-Shows and Late arrivals

Clients who are not at the designated meeting point or pickup point at the agreed upon time are considered No-Shows. All No-Shows will be considered late-cancellations and therefore not refundable. It is the client’s responsibility to alert LivItaly Tours  (+39) 335 156 9642 in the event of late arrival. We suggest to always bring the phone you provide in the “Phone while traveling” section at checkout, have it fully charged and functioning.

Amendments

Amendments depend on availability and may be subject to a fee when tickets have already been purchased and are not refundable. Please send us an email to info@livitaly.com if you wish to reschedule a tour.

Weather

Tours and Experiences will always run with all weather conditions. Minor variations of the itinerary may occur to accommodate safety and security of our clients. This will not entitle the customer to any sort of refund.

Closures or Strikes

In the event of an unexpected closure of a site or attraction your guide will promptly provide an alternative itinerary. This will not entitle the customer to any sort of refund.

Changes of Cancelation Policy

The terms of this cancelation policy may change at the LivItaly Tour’s discretion. In the event of such changes, the new policy will apply for all tours booked after the date and time of the policy change.

 

If not all your questions have been answered, please feel free to also read our FAQ and Terms & Conditions pages. As experiences travelers ourselves, we do also suggest to research the possibility of a Travel Insurance.