LivTours offers an industry-leading Cancellation and Amendment Policy that allows you to cancel or change any booking up to 24 hours before the starting time of your tour, for any reason.*   

  • To cancel or change a booking please write to booking@livtours.com. Please make sure to include your LVO booking number.
  • When cancelling up to 24 hours before the start time of your tour, you can opt to receive either: 1) a refund equal to 100% of the cost of the tour, or 2) LivTours travel credit without expiration, equal to 110% of your tour. You can read more about our Travel Credit option. 
  • Your refund will be issued to the original form of payment. 
  • If you selected the non-refundable option at the checkout, you cannot request any refund or change to your booking under any circumstances.

* The following entrance tickets and add-ons are non-refundable and non-modifiable for all private tours and, where noted, select semi-private tours: Accademia Gallery; Alcazar; Borghese Gallery; Brunelleschi’s Dome Climb (semi-private included); Champagne houses; Churchill War Rooms; Colosseum Underground (semi-private included); Colosseum Standard and Arena; Doge’s Palace Secret Rooms; Domus Aurea; Eiffel Tower (semi-private add-ons included); Flamenco shows; Harry Potter Studios; Horseback riding; Last Supper; Mount Etna High-Altitude add-on; Musee D’Orsay; Picasso Museum; Roman Baths of Bath; Sagrada Familia; Sainte Chapelle and Conciergerie; Stonehenge; Tower of London; Tower of Pisa (semi-private included); Train tickets (semi-private included); Uffizi Gallery; Vatican Breakfast; Vatican Bramante Staircase and Deluxe; Versailles Palace & Gardens; Westminster Abbey; Windsor Castle.

How to cancel an entire order 

You can cancel your entire order online by following the cancellation link found in “Your LivTours Order” booking email.

How to amend and order, or cancel single tours within a larger order 

Please contact us exclusively via email at booking@livtours.com with your change request. 

Late arrivals 

  • Tours cannot be rescheduled or refunded if you arrive late.
  • All our tours start on time, and guides cannot delay the start of tours. As indicated in your voucher, we recommend arriving 15 minutes prior to the start time. If you have any problems arriving on time, it is your responsibility to contact us as soon as you can on the number provided on your booking voucher. Where possible, our team will try to help you meet up with your group at their discretion.

Events beyond our control 

Weather

Our tours and experiences run rain or shine; sometimes it may be necessary to make minor adjustments to the itinerary to ensure your safety. These changes do not entitle customers to any refund or compensation. In the event of extreme weather conditions, when running the tour would be unsafe, we will reschedule or refund your tour. This is at the sole discretion of LivTours. 

Unforeseen Closures or Strikes

In the event of the unexpected closure of a site or attraction on the day of your tour, your guide will provide an alternative itinerary. In such circumstances, you cannot request any refund or compensation.

Colosseum Underground

Due to recent changes in Colosseum ticketing regulations affecting all guides and all tour operators, there is a chance that the Colosseum will not allow guides to accompany their groups for the short 20 minute portion of the underground. In this circumstance, your guide will share all the historical insights prior to your entering and a member of the Colosseum staff will join you for this portion of the tour. This change is affecting all guides and all tour operators. LivItaly Tours LLC (aka LivTours) offers no reimbursement in the event that a guide is unable to accompany their group to the underground. 

If you would like, you can install the Parco Colosseum official app on your phone and download the Colosseum Experience audio recordings prior to arriving. 

Travel Credit

LivTours Travel Vouchers 

When purchasing our tours and experiences as a gift, the buyer may amend the tour choice with an email request to booking@livtours.com; fees may apply if there are price differences between tours. Additionally, the receiver may amend the tour, date and time, after having redeemed their voucher up to 24 hours prior to commencement time of their tour and is subject to availability. For these or any other amendment requests (participants, add-ons, etc) please contact us on booking@livtours.com.

Travel vouchers are valid for 3 years, can not be redeemed for cash, and are subject to availability. We therefore suggest redeeming your gift as soon as your travel dates are confirmed. Would the tour gifted not be available for the time and day of your preference, our customer service team will help you choose an alternative time or tour from any of our 250 tours in Europe.

For bookings made between July 16th 2020 and September 21st, 2021

If you made a booking with LivTours between July 16th 2020 and September 21st 2021 using the refundable booking option, your booking is protected by RefundProtect and you are entitled to a 100% refund of the cost of your tour. RefundProtect will refund your booking in the following cases:

  • Sickness, accident, injury
  • Proof of positivity to Covid-19
  • Public transport failure
  • Private vehicle failure
  • Emergency services recall
  • Home emergency
  • Immediate relative sickness
  • Pre-existing medical condition

Read more in the Terms & Conditions listed here by our partner RefundProtect.

Your booking is 100% refundable for up to 60 days after the day of the tour. To claim your refund, click here and use the LVO-number on your reservation (example: LVO-1234).

If you booked in this period and are unable to take the tour for any other reason not covered by RefundProtect, you can request a 90% refund directly through LivTours up to 72 hours before the start time on your tour.

You can either request a refund to your original method of payment or travel credit equal to 110% of the value of your booking (read more here). Your credit note will have no expiry date and you can use it to make any purchase on LivTours.com at any time.

For further information, please refer to our FAQ and Terms & Conditions pages.

Last edited: 31st May 2023