They have amazing customer service! Most companies could learn a thing or two about customer service from them. We had a little bit of a time constraint at the Colosseum and almost did not get to do the underground Tour due to a timing issue and having to be back For our cruise, but our tour guide and her manager made it possible for us. They went  above and beyond to make it happen !   They knew how to put customers first at any cost  to make up for a timing issue !  I was totally amazed at what they were willing to do to make sure we had the tour we booked and still be back to our boat on time !