Upon release of payment and guarantee of booking, all guests are submitting compliance to the following Terms & Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, it is advised to contact us before placing your booking and submitting payment.
BLACK FRIDAY SALE
LivTours Black Friday offers are valid from November 25 6am EST, to November 28 11:59pm EST 2022, and are valid on online purchases from the LivTours.com and LivItaly.com websites. The discount can not be combined in conjunction with any other discount, promotion or offer, or on purchases made through any other websites. The discount is not redeemable for cash, or against any purchases made prior to November 25th or after November 28 2022, including pre-purchased gift cards which may be redeemed during this period. Bookings subject to availability.
LIABILITY
LivItaly Tours LLC (here doing business as LivTours) is not liable in respect of personal injury, loss or damage of luggage by the client, or death. The company is not responsible for any injury, loss, delay, inconvenience caused by natural disasters, or other events which are beyond our control or which are not preventable by reasonable diligence by LivItaly LLC, such as war, floods, severe weather, etc.
TRAVEL INSURANCE
Our refundable booking option includes liability in case you are not able to attend the tour. You can also opt to save 10% and purchase a non-refundable tour. Nonetheless, we strongly encourage any traveler to purchase Travel Insurance that includes medical and personal insurance to cover medical expenses, emergency flights, and loss of baggage or personal belongings.
MUSEUM/SITE TICKET
In the rare event there are no tickets available to pre-purchase, LivItaly Tours LLC is responsible of contacting the client offer an alternative date or cancel the tour and immediately refund the entire amount.
LATE ARRIVALS: SEMI-PRIVATE TOURS
Your voucher will state completed information on where to meet our guides. It will also include an invitation to be at the meeting point 10/15 minutes prior to commencement time of the tour. This is to be able to assist you in case of delay, in order to guarantee your arrival to the meeting point. LivTours cannot guarantee you will find your guide if you fail to arrive at the meeting point on time. In the event this occurs, LivItaly Tours LLC (here doing business as LivTours) is not responsible for any claim of refund or even partial refund. If you booked a refundable tour, please refer to our Cancellation Policy page. We will do our best to accommodate you if you arrive late and the tour has already begun.
LATE ARRIVALS: PRIVATE TOURS/TRANSFER SERVICES
If you anticipate you will be delayed for any reason, it is your responsibility to contact our Emergency line at (+39 335 156 9642). For Private Tours, you guide is booked for the slotted time and will be able to wait for the length and duration of the tour. The time of your delay will be subtracted to the total time of the tour. We cannot guarantee that a rescheduled pick-up time or day will be possible at no additional charge for last minute delays.
DISCOUNTS
If you have a Discount Code or qualify for one of our promotional discounts, they must be applied BEFORE purchase. Discounts will not be applied retro-actively for any reason. Contact us for more information.
PROOF OF AGE
It is the customer’s responsibility to provide proof of age either for themselves or for their children for all tours booked. The ages indicated must match the participants’ ages on the travel date—not their ages at the time of booking—otherwise they may be denied entry. All teenagers and children under the age of 18 must show proof with a valid photocopy of their personal ID. All students (age 18-26) must show a valid original student ID in order to receive the student rate. Proof of age can be shown in the form of a passport, driver’s license, birth certificate, etc.
LAST MINUTE BOOKINGS
Our team of invaluable experts, is committed to make sure that any last minute request can be satisfied. In the rare event that we are unable to fulfil your request due to unavailable guides and/or tickets, we will promptly contact you via phone and discuss possible alternatives and/or an immediate and full refund.
COLOSSEUM UNDERGROUND
The superintendency of Cultural Affairs and Sites restricts the release of Colosseum tickets to 30 days and 7 days prior to the date. When purchased, tickets must be named and no modification is allowed, including guide tickets. LivTours will do its best to satisfy your requested starting time and service preference, but please bear in mind that we may require flexibility on your side in order to deliver the best possible service.
In the event that no underground guide ticket is able to be secured, guides will not be able to accompany their groups for the short, 20 minute underground portion of the tour. In this circumstance, your guide will share all the historical insights prior to your entering and a member of the Colosseum staff will join you for this portion of the tour. LivItaly Tours LLC (aka LivTours) offers no reimbursement in the event that a guide is unable to accompany their group to the underground.
In the uncommon event that no underground tickets at all can be secured for yourself and those in your booking, you will be offered either cancellation with full refund or the same tour with exclusive arena access and partial reimbursement.
ORDER OF SITES VISITED
All of our tour descriptions are made to describe eloquently the tour, its sites and how it evolves. On rare occasions, our guides will need to change the order of sites visited due to logistical necessities. Nothing will be skipped or shortened, it will just be a change in order of sites visited.